Refund policy

Effective date: September 4, 2026

This Refund and Return Policy is part of the Break Boss Terms of Service. It explains what is final, the situations where we make it right, and how to start a claim. If something is wrong with your order, email break_boss@outlook.com with your order number and photos.

1. All sales are final

We do not accept returns or give refunds for buyer's remorse, a change of mind, a card that did not hit what you hoped for, or a change in market price. This applies to sealed product, graded cards, raw singles, Boss Boxes, mystery products, break spots, and live auction wins, whether bought on breakboss.com, in the shop, or on TikTok Shop, Whatnot, eBay Live, or any other platform.

Three things are not affected by this rule and always remain in effect: our Damaged, Lost, and Delivered Packages policy (Section 2), our Authenticity Guarantee (Section 3), and our promise to fix our own mistakes (Section 4).

2. Damaged, lost, and delivered packages

Damaged sealed product. If sealed product arrives damaged, tell us within 7 days of delivery with photos of the box, the packing, and the item. We refund or replace only if the item is still sealed and unopened. We cannot evaluate a damage claim on product that has been opened, so do not open it. We may ask you to send the item back on a prepaid label we provide. Once we receive and inspect it, the refund or replacement is issued within 48 hours.
Damaged graded cards and singles. Same 7-day window and photos. If the holder or card was damaged in transit, we refund or replace after the item comes back to us on a prepaid label.
Lost packages. If tracking shows no movement for 21 days from the ship date and there has been no delivery scan, we treat the package as lost and replace it at no cost, or refund it if we cannot replace it. We file a claim with the carrier at the same time. You do not need to wait for that claim to be decided.
Delivered packages. Once tracking confirms delivery, the package is no longer our responsibility. Theft, porch piracy, or misdelivery after a delivery scan must be taken up with the carrier. We will give you the tracking and shipment details you need for that claim. For orders that required signature confirmation, "delivered" means the package was signed for. See the Shipping Policy for what ships insured and what requires a signature.

3. Authenticity Guarantee

Graded cards and raw autographed cards are covered by a 30-day authenticity guarantee from the date of delivery. If a recognized third-party grading company (PSA, BGS, SGC, or CGC) determines in writing that a graded card is not what its holder says it is, or that a raw autograph is not authentic, send us that documentation within the 30 days and return the item. We refund the purchase price when the item is back with us. This guarantee does not apply to live-break pulls or to sealed product, which are opened or shipped exactly as they come from the manufacturer and carry no authenticity claim to make. This is your only remedy for an authenticity issue, and our total responsibility is the price you paid.

4. Our mistakes

If we shipped the wrong item, the wrong quantity, or a card that does not match the listing photos and description, tell us within 7 days of delivery with photos. We send the right item or refund you, and we cover the return shipping for the wrong one with a prepaid label.

5. Manufacturer defects

Cards that come out of a pack damaged, miscut, misprinted, off-center, with surface issues, or with missing or duplicated packs or hits are manufacturer issues, not shipping or seller issues. We will help you contact the manufacturer's customer service and supply photos or stream footage if you ask, but we do not refund or replace for manufacturer defects. Sealed product is sold without any promise about its contents.

6. How to start a claim

Email break_boss@outlook.com within the window above. Include your order number, the item, the issue, and photos.
We reply within 48 hours with a decision and, if the item needs to come back, a prepaid return label. Do not send anything back without hearing from us first.
Pack the item the way it arrived. Slabs go in a bubble sleeve inside a box. Sealed product goes in a box with padding on all sides, still sealed.
We inspect the item within 48 hours of receiving it and issue the refund or replacement.

You can also bring an item to the shop at 1329 PA-315 Suite 600, Wilkes-Barre, PA 18702, during shop hours. Bring your order confirmation.

7. Refunds

Approved refunds go back to the original payment method. Card refunds usually post within 5 to 10 days depending on your bank. Purchases made on TikTok Shop, Whatnot, or eBay Live are refunded through that platform.
If you paid with store credit or trade credit, the refund is issued as store credit.
No price adjustments. Card and sealed prices move daily. We do not refund the difference if an item you bought is later listed for less, goes on sale, or drops in market value, and we do not charge you more if it rises.
Free promotional items included with an order have no cash value and are not refundable.
Where the law gives you additional rights, this policy does not take them away.

8. Cancellations

To cancel a store order, email us right away. Orders ship within 24 hours, so a cancellation only works if the order has not shipped. Once shipped, all sales are final. Break spot cancellations follow the Live Break and Auction Rules. Pre-orders can be cancelled for a full refund any time before we ship them.

9. Abuse of this policy

We track claims. We may refuse claims from, and stop selling to, anyone who returns items in a different condition than shipped, returns a different item than purchased, repeatedly claims non-delivery, or files chargebacks instead of contacting us. Filing a chargeback on an order that was delivered, or opened in a break, as described is a breach of the Terms of Service.

10. Contact

Break Boss Cards and Collectibles LLC, 1329 PA-315 Suite 600, Wilkes-Barre, PA 18702. Email break_boss@outlook.com. Phone (570) 406-4256.