Terms of service

Effective date: September 4, 2026

These Terms of Service (the "Terms") are a binding agreement between you and Break Boss Cards and Collectibles LLC, a Pennsylvania limited liability company ("Break Boss," "we," "us," or "our"). They govern your use of breakboss.com and every site, page, live stream, storefront, and channel we operate (together, the "Services"), and every purchase, break spot, auction bid, trade-in, and giveaway entry you make with us.

Read these Terms carefully. Section 17 contains a binding arbitration agreement and a class action waiver. They affect how disputes between you and Break Boss are resolved. You may opt out of arbitration within 30 days as described in Section 17.

By using the Services, placing an order, claiming a break spot, bidding, or clicking a box that says you agree, you accept these Terms and the policies they reference. If you do not agree, do not use the Services.

1. Who can use the Services

  • You must be at least 18 years old, or the age of majority where you live if that is older, to buy from us, join a break, bid, sell to us, or enter a giveaway.
  • If you are under 18 you may browse the Services only with a parent or legal guardian, and that adult is responsible for anything done through their account or payment method.
  • You must live in, and have your order shipped to, a place where buying the product you ordered and taking part in a break is lawful. You are responsible for knowing the rules where you live.
  • We can refuse service, cancel orders, close accounts, and block access to anyone, for any lawful reason, at any time.

2. The policies that are part of these Terms

The following policies are part of these Terms as if written here. If a policy conflicts with these Terms on a specific topic, the more specific policy controls for that topic.

  • Live Break and Auction Rules
  • Shipping Policy
  • Refund and Return Policy
  • Privacy Policy
  • Mobile Messaging (SMS) Terms
  • Sell to Us Terms
  • The Official Rules of any giveaway you enter

3. Accounts

  • You are responsible for everything that happens through your account and for keeping your login private. Tell us right away at orders@breakboss.com if you think someone else is using it.
  • Give us accurate, current information, including a shipping address we can deliver to. We are not responsible for orders sent to an address you entered incorrectly.
  • One person, one account. We can merge, suspend, or close duplicate or abusive accounts.

4. Products, listings, and pricing

  • We sell trading cards and related products: factory sealed product, graded cards ("slabs"), raw singles, mystery products such as Boss Boxes, supplies, and spots in live breaks.
  • Photos, scans, and descriptions can contain errors, and colors and centering can look different on your screen. Unless a listing says otherwise, you are buying the specific item shown, in the condition described.
  • Sealed product is sold as received from the manufacturer or distributor. We do not open, inspect, weigh, or alter sealed product, and we make no promise about what is inside.
  • Graded cards are sold as graded by the named grading company. The grade, the grading company's condition standards, and the certification number are the description of the card. We do not promise that a card will receive the same or a higher grade if it is regraded or crossed over.
  • Raw singles are described to the best of our ability. Condition terms are opinions, not guarantees, unless a listing states a specific defect.
  • Mystery products, repacks, and Boss Boxes contain a random assortment. The listing describes the range of what may be inside. You are buying the assortment, not any particular card.
  • Prices are in US dollars and can change without notice. Taxes and shipping are added at checkout. We may correct a pricing, inventory, or description error at any time, including after you order, and if we do we will let you choose between the corrected terms and a full refund.
  • Trading cards are collectibles. Their market value goes up and down, sometimes a lot, and nothing we say is a promise about future value or a suggestion that any card is an investment.

5. Orders and acceptance

  • Your order is an offer to buy. We accept it when we ship it, hand it to you at the counter, or, for a break spot, when the break opens. An order confirmation email is a receipt of your offer, not an acceptance.
  • We can limit quantities, cancel orders we believe are fraudulent, made by bots or resellers in breach of these Terms, or placed in error, and refuse to sell to anyone at our discretion. If we cancel, we refund what you paid for the cancelled items.
  • Pre-orders and scheduled break spots are charged when you place them. Release dates are set by manufacturers and can slip. We ship pre-orders when we receive the product. If a manufacturer cancels or shorts an allocation, we refund the affected quantity.

6. Payment

  • You agree to pay the full price shown, plus tax and shipping, using a payment method you are authorized to use.
  • Payments are processed by third-party processors such as Shopify Payments, Shop Pay, PayPal, and the payment systems built into TikTok Shop, Whatnot, and eBay Live. Their terms also apply to your payment.
  • Store credit and trade credit have no cash value, cannot be transferred or sold, cannot be redeemed for cash except where the law requires, and can only be used on purchases from Break Boss. Store credit does not expire.
  • Gift cards are governed by federal and Pennsylvania gift card law and the terms printed with the card.
  • Discount codes and promotions. Discount codes have no cash value, cannot be combined unless the offer says so, apply only to the products and dates stated, and are limited to one per order and one per customer unless stated otherwise. We may cancel orders that use a code that was leaked, generated, shared against its terms, or applied to products it was not meant for, and we may end or change any promotion at any time. Free items included with a promotion have no cash value and must be returned with the order if the order is returned, or their retail value is deducted from the refund.

7. Chargebacks and payment disputes

If you have a problem with an order, contact us first at orders@breakboss.com. If you file a chargeback or payment dispute for an order that we shipped, delivered, or opened in a break as described, and the dispute is not a case of actual fraud on your card:

  • You agree that the chargeback is a breach of these Terms.
  • We may suspend or close your account and refuse future orders and break spots.
  • We may recover the disputed amount, any chargeback fees we are charged, and reasonable collection costs, and we may offset them against store credit or against cards we are holding for you.
  • We will provide the payment processor with tracking, stream recordings, chat logs, and other evidence.

8. Live breaks

Live breaks are governed by the Live Break and Auction Rules, which are part of these Terms. When you buy a spot you are buying the physical cards that fall to your spot under the stated format. Every spot receives the cards assigned to it, but the number and value of cards varies by spot and by product, and you may receive cards worth less than you paid. Break spots are final once the break opens. Read the Live Break and Auction Rules before you buy a spot.

Responsible participation. Spending on breaks, boxes, and cards is discretionary entertainment and collecting, not a way to make money. Set a budget and stay inside it. If you would like us to stop selling you break spots, email orders@breakboss.com from the email on your account and we will block your account from break purchases for the period you ask for, with a minimum of 30 days, and we will not reverse it early.

9. Live auctions

Auctions we run on TikTok, Whatnot, eBay Live, or any other platform are governed by the Live Break and Auction Rules and by the rules of that platform. A winning bid is a binding agreement to buy at that price plus shipping and tax, and payment is due immediately. Unpaid winning bids may be voided or relisted, and repeated non-payment may result in a ban from future sales.

10. Sales on third-party platforms

We sell through TikTok Shop, TikTok LIVE, Whatnot, eBay Live, and other platforms. When you buy on one of those platforms, that platform's terms, buyer protection program, payment system, and dispute process also apply. Where a platform requires a different refund or shipping outcome than our policies, the platform's requirement controls for that purchase only. We are not responsible for a platform's outages, delays, account decisions, or fees.

11. Selling cards to us

Trade-ins and buylist purchases are governed by the Sell to Us Terms, which are part of these Terms.

12. Manufacturer issues, redemptions, and defects

  • Manufacturers sometimes ship product with damaged, miscut, misprinted, missing, or duplicated cards, or with fewer packs or hits than advertised. These are manufacturer issues. We will help you contact the manufacturer, and where the manufacturer has a replacement program we will point you to it, but we do not refund, replace, or credit for manufacturer defects unless the law requires it.
  • Redemption cards belong to you once pulled or assigned to your spot. You redeem them directly with the manufacturer under the manufacturer's rules. We are not responsible for redemption delays, substitutions, expirations, or the manufacturer's failure to fulfill.

13. Authenticity

Graded cards and raw autographed cards are covered by a 30-day authenticity guarantee from the date of delivery. If PSA, BGS, SGC, or CGC determines in writing that a graded card is not what its holder says it is, or that a raw autograph is not authentic, send us that determination within the 30 days and return the item, and we will refund the purchase price when the item is back with us. The guarantee does not apply to live-break pulls or to sealed product, which we open on camera or ship exactly as they come from the manufacturer or distributor. This is your only remedy for an authenticity issue, and our total responsibility is the price you paid.

14. Your content and conduct

  • You may post reviews, comments, chat messages, photos, and other content through the Services and on our streams. You give us a worldwide, royalty-free, perpetual license to use, reproduce, edit, display, and distribute that content in connection with our business, including in stream replays, clips, and marketing. You confirm you have the right to give this license.
  • Our live streams are recorded. By appearing in chat or by voice or video on a stream, you consent to being recorded and to our use of the recording.
  • You agree not to: harass anyone; post false, defamatory, obscene, or unlawful content; impersonate anyone; interfere with a break, auction, or the Services; use bots, scrapers, or automated tools; attempt to buy for resale in breach of a listing's limits; infringe anyone's intellectual property; or use the Services to break any law.
  • We can remove content and remove people from streams, chats, and the Services at our discretion.
  • Feedback. If you send us ideas, suggestions, or feedback about the Services, we may use them without any obligation to you, and you give us all rights needed to do so.

15. Intellectual property

The Break Boss name, logo, seal, designs, site, photos, videos, stream content, and written material belong to Break Boss or our licensors and are protected by trademark and copyright law. You may not copy, sell, or use them without our written permission. Team, league, player, manufacturer, and game names and marks belong to their owners. Break Boss is an independent retailer and is not affiliated with, sponsored by, or endorsed by any manufacturer, league, team, player, or grading company unless we say so in writing. If you believe content on the Services infringes your copyright, email a notice that meets the requirements of 17 U.S.C. 512(c)(3) to orders@breakboss.com with the subject line "Copyright notice."

16. Disclaimers and limits on our liability

THE SERVICES AND EVERYTHING WE SELL ARE PROVIDED "AS IS" AND "AS AVAILABLE," EXCEPT AS EXPRESSLY STATED IN A LISTING, THESE TERMS, OR OUR POLICIES. TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY CARD WILL HOLD OR GAIN VALUE, OR THAT ANY BREAK, BOX, OR PACK WILL CONTAIN ANY PARTICULAR CARD.

TO THE FULLEST EXTENT THE LAW ALLOWS, BREAK BOSS AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST VALUE, LOST DATA, OR LOSS OF GOODWILL, ARISING FROM THE SERVICES, ANY PRODUCT, ANY BREAK, OR THESE TERMS, EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US FOR THE ORDER, SPOT, OR TRANSACTION THAT THE CLAIM IS ABOUT.

Some states do not allow certain limitations, so some of the above may not apply to you. In that case our liability is limited to the smallest amount the law allows.

17. Dispute resolution: binding arbitration and class action waiver

Read this section carefully. It requires you to arbitrate disputes on an individual basis and limits how you can seek relief from us.

17.1 Talk to us first. Before starting arbitration or any court case, you agree to send a written Notice of Dispute to orders@breakboss.com and to Break Boss Cards and Collectibles LLC, 1329 PA-315, Plains, PA 18702, that includes your name, contact information, order or spot details, a description of the problem, and what you want. We will do the same if we have a claim against you. Both sides agree to try in good faith to resolve the dispute for 60 days after the notice is received.

17.2 Agreement to arbitrate. If we cannot resolve it, you and Break Boss agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any purchase, break, auction, trade-in, giveaway, or our relationship, including disputes about whether this section applies or is enforceable, will be resolved by binding individual arbitration and not in court. The Federal Arbitration Act governs this section. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, available at www.adr.org. If AAA is unavailable, the parties will agree on another administrator or a court will appoint one.

17.3 How arbitration works. One neutral arbitrator decides the dispute. The arbitrator can award the same individual relief a court could, and must follow these Terms. Arbitration hearings, if any, will take place in Luzerne County, Pennsylvania, or by video or phone, or, if you are the consumer, in the county where you live if you prefer. Fees are set by the AAA rules. If your claim is for $10,000 or less and you did not bring it in bad faith, we will pay the AAA filing, administrative, and arbitrator fees beyond the amount you would have paid to file in small claims court. The arbitrator's decision is final and can be entered as a judgment in any court with jurisdiction.

17.4 Exceptions. Either side may bring an individual claim in small claims court in Luzerne County, Pennsylvania, or the county where you live, if the claim qualifies and stays in that court. Either side may also go to court to seek an injunction or other equitable relief to stop actual or threatened infringement or misuse of intellectual property, unauthorized access to or scraping of the Services, or the sale of counterfeit goods, without first arbitrating and without posting a bond where the law allows.

17.5 Class action and jury waiver. YOU AND BREAK BOSS EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO BRING OR TAKE PART IN A CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF DIFFERENT PEOPLE OR PRESIDE OVER ANY CLASS PROCEEDING. If this class waiver is found unenforceable for a particular claim, that claim must be decided in court, and the rest of this section still applies to all other claims.

17.6 Mass arbitration. If 25 or more similar claims are brought against Break Boss by the same or coordinated counsel, the parties agree to a staged process: the arbitrator or administrator will first decide a set of up to 10 bellwether cases, the parties will then mediate the remaining claims for 90 days, and only after that may the remaining claims proceed in batches. Filing fees for claims not yet in a batch are deferred. Statutes of limitation are tolled while a claim waits in this process.

17.7 Your 30-day right to opt out. You can reject this arbitration agreement by emailing orders@breakboss.com with the subject line "Arbitration opt-out," your name, address, and the email or account used with us, within 30 days after you first accept these Terms. Opting out does not affect any other part of these Terms.

17.8 Changes. If we change this section after you accept these Terms, you may reject the change by opting out within 30 days of the change, and the earlier version will continue to apply to disputes that arose before the change.

17.9 Survival. This section survives the end of your relationship with Break Boss.

18. Governing law and venue

These Terms and any dispute are governed by the laws of the Commonwealth of Pennsylvania and applicable federal law, without regard to conflict of law rules, except that the Federal Arbitration Act governs Section 17. For any matter that is not arbitrated, you and Break Boss agree to the exclusive jurisdiction of the state and federal courts located in Luzerne County, Pennsylvania, and waive any objection to that venue, except that either side may bring a small claims case where permitted by Section 17.4. Nothing in this section takes away consumer protection rights that the law of your home state does not allow to be waived.

19. Time limit on claims

To the extent the law allows, any claim arising out of the Services, a product, a break, or these Terms must be started within one year after the claim arose, or it is permanently barred.

20. Indemnification

You agree to defend, indemnify, and hold harmless Break Boss and its owners, employees, contractors, and agents from any claim, loss, liability, and expense, including reasonable attorneys' fees, arising from your breach of these Terms, your content, your violation of any law or third-party right, or your misuse of the Services.

21. Electronic communications and notices

You consent to receive communications from us electronically, including order and shipping emails, policy updates, and legal notices, at the email address you give us, and you agree that electronic communications satisfy any legal requirement that a communication be in writing. Marketing texts are sent only with your separate consent under the Mobile Messaging Terms. We send legal notices to the email on your account. Send legal notices to us at Break Boss Cards and Collectibles LLC, 1329 PA-315, Plains, PA 18702, with a copy to orders@breakboss.com.

22. Changes to these Terms

We may update these Terms from time to time. The effective date at the top tells you when they last changed. Changes apply to orders and activity after the effective date. If you keep using the Services after a change, you accept the changed Terms. Material changes to Section 17 are handled as described there.

23. General

  • Entire agreement. These Terms and the policies they reference are the whole agreement between you and Break Boss about the Services and replace any earlier terms.
  • Severability. If any part of these Terms is unenforceable, the rest stays in effect and the unenforceable part is enforced to the maximum extent allowed.
  • No waiver. If we do not enforce a term, we can still enforce it later.
  • Assignment. You may not transfer these Terms. We may transfer them to a successor or buyer of our business.
  • Force majeure. We are not responsible for delays or failures caused by events outside our reasonable control, including carrier delays, manufacturer allocation changes, platform outages, weather, strikes, government action, or internet failures.
  • Headings and language. Headings are for convenience only. These Terms are written in plain language to comply with the Pennsylvania Plain Language Consumer Contract Act, and the plain reading of a sentence controls.
  • Survival. Sections that by their nature should survive, including 6, 7, 12 through 20, and 23, survive any termination.
  • New Jersey residents. Nothing in these Terms limits any right or remedy that New Jersey law does not allow to be limited. Where these Terms say a provision applies "to the extent the law allows" or that some states do not allow a limitation, the limitations of liability in Section 16, the time limit in Section 19, and the indemnity in Section 20 apply to New Jersey residents only to the extent New Jersey law permits, and do not apply to claims that New Jersey law does not allow to be waived.
  • California residents. Under California Civil Code Section 1789.3, California users are entitled to the following notice: the Services are provided by Break Boss Cards and Collectibles LLC, 1329 PA-315, Plains, PA 18702, orders@breakboss.com. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
  • Third-party links. The Services link to sites and platforms we do not control, including TikTok, Whatnot, grading companies, and manufacturers. We are not responsible for their content, products, or practices, and linking to them is not an endorsement.

24. Contact

Break Boss Cards and Collectibles LLC
1329 PA-315
Plains, PA 18702
Email: orders@breakboss.com
Phone: (570) 406-4256