Shipping policy

Effective date: September 4, 2026

This Shipping Policy is part of the Break Boss Terms of Service. It covers how store orders and break cards ship, what it costs, how long it takes, and what happens when a package goes wrong.

1. Where we ship

  • We ship by USPS to street addresses and PO Boxes in the 48 contiguous United States and Puerto Rico. We do not ship to Alaska, Hawaii, other US territories, APO/FPO/DPO addresses, or international addresses. An order placed with an address we do not ship to is cancelled and refunded.
  • We do not ship to freight forwarders or reshippers. Orders addressed to a forwarder may be cancelled, and any package delivered to a forwarder is considered delivered to you.
  • Local pickup is available at 1329 PA-315 Suite 600, Wilkes-Barre, PA 18702. Choose pickup at checkout, wait for the "ready" email, and bring your order confirmation and ID. Pickup orders are held for 30 days, after which they are treated as unclaimed under Section 8.

2. Rates

  • Store orders: free standard shipping on orders of $199 or more (after discounts, before tax). Under $199, shipping is a flat rate shown at checkout.
  • Break cards: tracked shipping is free when the hits from a single break are worth $50 or more, as judged by us at the time of shipping. Otherwise the break shipping rate shown at the time of the break applies. Buy into more than one break in the same week and we combine them into one box and charge one fee.
  • Live auction wins: shipping is added to the invoice at the rate announced on stream. There is no buyer's premium.
  • Faster services, signature confirmation, and extra insurance are available at checkout or on request at cost.

3. Processing and delivery times

  • Every order ships within 24 hours of the order. We are open every day.
  • Break cards ship within 24 hours after the break ends, unless you asked us to hold them for a combined shipment.
  • Auction wins ship within 24 hours of payment.
  • Pre-orders ship when we receive the product from the manufacturer or distributor. Release dates are set by manufacturers and can change. We are not responsible for manufacturer delays or shorted allocations, but we will refund any quantity we cannot fill.
  • Delivery times quoted by carriers are estimates. Once a package is with the carrier, transit time is outside our control. During holiday peaks and severe weather, expect delays.
  • Holiday order-by dates for delivery before a holiday are posted on the site each season. Orders placed after a posted cutoff are not guaranteed to arrive before the holiday, and a late arrival is not grounds for a return of an otherwise correct order.

4. Tracking, insurance, and signature

  • Every shipment is tracked, and the tracking number is emailed to you when the label is created. Tracking may take up to 24 hours to update after the first scan.
  • Raw cards ship in penny sleeves and toploaders or card savers, in a rigid mailer or box. Graded cards ship in bubble sleeves inside a box. Sealed product ships in a box with padding.
  • Insurance: every graded card, and every order over $250, ships insured.
  • Signature confirmation: every order over $300 requires a signature on delivery. We may require a signature on any order at our discretion. If nobody is available to sign, follow the carrier's instructions to pick up or reschedule. A package the carrier returns to us after failed delivery attempts is reshipped at your cost.

5. Address accuracy

  • You are responsible for the accuracy of the shipping address you enter. We ship to the address on the order exactly as entered. If you notice an error, email us immediately; we can change an address free of charge only before the label is created. After the label is created, an address change requires a carrier intercept or redirect, which is not guaranteed, and the carrier's intercept fee is charged to you.
  • Packages returned to us because of an incorrect, incomplete, or undeliverable address will be reshipped at your cost, or refunded minus the original shipping charge if you prefer.
  • Orders placed on TikTok Shop, Whatnot, or eBay Live ship to the address in your platform account. Update it there before you buy.

6. Lost, delayed, and delivered packages

  • Lost in transit: if tracking shows no movement for 21 days from the ship date and there has been no delivery scan, we treat the package as lost and replace it at no cost, or refund it if we cannot replace it. We file a claim with the carrier at the same time. You do not need to wait for that claim to be decided.
  • Delayed: a package that is moving but slow is not lost. Carrier delays during holidays and severe weather are outside our control and are not grounds for a refund.
  • Delivered: once tracking confirms delivery, the package is no longer our responsibility. Theft, porch piracy, or misdelivery after a delivery scan must be taken up with the carrier, and we will give you the tracking and shipment details you need for that claim. For orders that required signature confirmation, "delivered" means the package was signed for. Before you contact the carrier, check with household members and neighbors and wait 48 hours, because carriers sometimes scan early.
  • We reserve the right to deny replacement to customers with repeated lost-package claims.

7. Damage in transit

Tell us within 7 days of delivery with photos of the outer box, the inner packing, and the damaged item, and keep everything until the claim is resolved. Sealed product must still be sealed and unopened; we cannot evaluate a damage claim on product that has been opened. We may ask you to send the item back on a prepaid label. Once we receive and inspect it, the refund or replacement is issued within 48 hours. See the Refund Policy for the claim steps.

8. Holds, combined shipping, and unclaimed items

  • Ask us to hold break cards and we will combine them with cards from later breaks. Held orders ship automatically 30 days after the first hold, whether or not more items have been added.
  • Cards and orders that are not claimed, meaning shipping has not been requested or pickup has not happened, within 30 days of the break or purchase become the property of Break Boss and are returned to inventory. We send a courtesy reminder before that happens, but it is your responsibility to request shipping within the 30 days. No refund is owed for unclaimed items.

9. Taxes

Sales tax is calculated at checkout based on the shipping address, as required by law. Pickup orders are taxed at the Pennsylvania rate.

10. Contact

Questions before you order? Email break_boss@outlook.com or call (570) 406-4256.